Rheem stands by its products and backs them with a five-year limited parts warranty. Our Protection Plus Extended Service Agreement program, however, lets you enjoy worry-free service for up to 10 years beyond that.
Why Choose Protection Plus?
Your HVAC system is a big investment. The professionals at Rheem Pro Partners want you to feel good about your purchase over the life of the equipment. That’s why we recommend Protection Plus.
These plans are available for 12 months from the date your HVAC equipment is purchased from and installed by a Protection Plus pro.
Enjoy the peace of mind of added protection for your HVAC equipment. Here’s what that looks like:
- Complete coverage
This includes coverage of parts and labor on mechanical and electrical failures.
- One-call convenience
Experiencing an equipment failure is inconvenient enough. With Protection Plus, one call is all it takes to have a participating Protection Plus pro on the way to fix the problem.
When you sell your home, the agreement can be transferred to the new owners. This is an excellent benefit to offer buyers!
- Trusted service
You are guaranteed to have the expertise and service of a Rheem independent pro for as long as your agreement is in place.
- Budget protection
This means you are protected against unexpected expenses.
Choose the plan that is right for you.
Several Protection Plus plans are available. Select the one that best fits your needs and budget. Humidifiers, heat/energy recovery ventilators, electronic air cleaners and other optional equipment can be added to any of these coverage plans.
Platinum Plans – Parts and Labor
This covers parts for years 6 through 10 and labor from day 31 through year 10.
Gold Plans – Labor only
This covers labor beginning day 31 through year 5 or through year 10, depending on the plan.
Sterling Plans – Parts only
This covers parts from year 5 through year 10.
Bronze Plans – Labor only
This covers labor beginning Day 31 through year 2.
Combine Protection Plus with your contractor’s professional maintenance program for worry-free operation and service. This is an excellent way to maintain your heating and air conditioning equipment’s efficiency and performance year after year.
Contact your local Rheem Pro Partner today to learn more about Protection Plus and for all your HVAC needs. We proudly serve homes throughout Colorado and Wyoming.
Having trouble with an electric hot water heater? The trouble could be the heating element, improper settings, high water pressure or lack of tank maintenance. Electric water heaters are similar to gas water heaters in that they both heat and store water in an insulated steel tank. The difference is in how they are powered. Gas burners heat the water from below, while electric heaters have both upper and lower heating elements.
Here are six common issues to look for before calling for service. Be sure to turn off the power before checking electrical parts.
1. For no hot water
This problem could be a lack of power to the heater or a failed heating element.
2. For inadequate hot water
The tank capacity may not be large enough to meet your needs, for example, if you often have multiple people showering at once. If excessive demand is the issue, consider limiting shower duration, installing low-flow shower heads, and limiting how many water-using appliances (dishwasher, laundry) run at or close to the same time. Another option for high-demand households is a tankless water heater that provides continuous hot water. Lukewarm water could indicate a failed or defective heating element.
3. For water that is too hot
Check the heat setting on the thermostats. Adjust the temperature to the desired setting, then adjust the thermostat to the same setting. The temperature for hot water should be no higher than 120 degrees for safety.
4. For water leaks
Leaks can be caused by a number of factors including a faulty temperature and pressure relief valve, excessive pressure, overheating, a stuck valve or leaks from nearby plumbing. Check the valves and plumbing connections, loose heating elements and tank corrosion. If the leak continues, the tank will need to be drained in order to prevent serious water damage to the surrounding area.
5. For rust-colored water or bad odor
Check for corrosion inside the tank or pipes, or for a failing anode rod. A decaying or rotten egg smell can be caused by the release of hydrogen from the anode rod or corrosion inside a glass-lined tank. The tank will need to be drained and treated with a solution of hydrogen peroxide and water. If the smell persists, the options are replacing the anode rod or getting a heater with a plastic-lined tank.
6. For noise
Sediment build-up can cause overheating. Check for boiling water, which may cause a low, rumbling sound. The build-up of scales on the electric heating elements can cause a high-pitched whining. The tank will need to be flushed so the sediment or scales can be removed.
Rheem Pro Partners are here to tackle all your HVAC needs. Contact us today throughout Colorado and Wyoming.
HVAC systems have a lot of parts that inevitably wear out over time. At some point, replacing the system becomes more economical than continuing to pay for costly and unpredictable repairs. But how do you know when the right time is to purchase a new HVAC system?
Here are some things to consider when deciding whether to replace your HVAC:
1. Your system is more than 10 years old
Age is not the only factor to consider, but if your system has passed its 10th birthday it may be showing signs of old age. Newer systems are engineered to function well for 15 to 20 years, but older systems were not built to last that long. A well-maintained system can last longer than a poorly maintained one and beat the odds for a while, but will eventually start needing more repairs and having more issues.
2. Repairs are more frequent and more costly
If your system is breaking down more often and calling for repairs has become a common occurrence, consider how much you are spending to keep what is likely an outdated system running. Compare the cost of frequent repairs to the cost of a new, highly efficient system. A useful rule of them is that it’s time to replace your old system when the repair costs are greater than half the price of a new unit.
3. Energy usage/bills continue to rise
Increasing energy bills are a sign that your HVAC system is losing its efficiency. That means it has to run longer and work harder to reach and maintain the set temperature. Most household energy consumption (more than 50%) is attributed to heating and air conditioning. A professional can conduct a home energy audit to determine the exact cause. A number of factors that can be contributors, such as leaks around windows and doors or insufficient insulation, but if the culprit is your aging HVAC, a new high-efficiency system can save a lot of money and keep your home comfortable.
4. Your system runs constantly
Your furnace and air conditioner should turn on and off intermittently to maintain the proper temperature. If your system runs constantly it most likely has lost its ability to heat or cool your home effectively. This could be due to age (wear and tear) or an accumulation of dirt and dust (maintenance), or both.
5. The comfort level in your home is not sufficient
Old HVAC systems will have more trouble maintaining an even, consistent temperature throughout your home. This could be caused by leaks in ductwork, a malfunctioning thermostat or other maintenance issues, but most likely it means the system is not powerful enough to effectively heat or cool your entire home. The result is less comfort due to hot or cold spots and higher energy bills.
6. Unusual sounds and smells are noticeable
A properly working system should be relatively quiet and circulate fresh, odor-free air. Bad odors or unusual noises could be a sign of a serious problem that should be evaluated right away.
7. Poor indoor air quality
Mold, mildew, excessive dust or unusually high humidity can be caused by inadequate ventilation and a failing HVAC system.
Need an expert opinion? The professionals at Rheem Pro Partners are ready and waiting to help. Contact us today for all your HVAC needs, throughout Colorado and Wyoming.
Sometimes when a furnace stops working, a simple fix can get it going again. Before scheduling a service call, there are a few things you can check yourself and possibly avoid having a technician come to your home unnecessarily.
Here are 8 troubleshooting tips to try that might save you time, money and headaches.
1. Check the power
The furnace may be out due to a general power outage, which may not be immediately detectable, particularly during the day. Even gas furnaces require electricity to start, so if the power is out, the furnace may be too.
2. Check the electrical panel
A tripped circuit breaker could account for the furnace not turning on. This can result from the blower fan overloading the circuit.
3. Check the air intake and exhaust
The furnace needs fresh air to work properly. Make sure the air intake and exhaust, vented through an outside wall, is free of any debris that could be blocking air flow.
4. Check the thermostat
Occasionally the thermostat settings or programming gets changed inadvertently. Make sure the settings are correct, and are not set to “cool” by mistake. Another problem, and simple fix, could be that the thermostat batteries need to be replaced.
5. Check the air filter
If it has been a while since the filter has been changed, this could be the problem. A blocked air filter prevents sufficient air flow and allows dirt and dust to build up in the equipment. As a result, it is the cause of many furnace issues. Replace the filter every 60 to 90 days depending on how quickly it gets dirty or according to the manufacturer’s recommendations.
6. Check the pilot light
If you have an older model furnace with a pilot light. Relight the burner according to the instructions on the furnace cabinet. If the flame does not stay lit, or if it burns any color other than blue, call for service.
7. Check the gas valve
If you turn off the gas line at the end of the heating season, make sure it is open and not stuck in position preventing the gas from reaching the burners.
8. Check the “other” switch
There is a power switch, called the “furnace switch” that is either on the unit or on a nearby wall. This switch may have been improperly installed (i.e. “up” is “off” instead of “on”) or accidentally switched off. Try flipping the switch to see if the furnace kicks on.
9. Check the furnace panel cover
Older units have a panel cover that must be completely closed in order for the furnace to operate.
Don’t hesitate to contact Rheem Pro Partners for any questions or problems with your furnace — large or small. We are here to help, throughout Colorado and Wyoming.
Regular maintenance goes a long way toward ensuring that your furnace functions properly all winter long. However, problems can still occur. Before calling for a repair, here are 10 simple furnace troubleshooting tips you can check and potentially fix yourself. From the filter to the thermostat, some basic knowledge might save you some money and get your furnace working again quickly.
1. Check the furnace filter
Furnace filters get clogged with dirt, dust and debris over time. This impedes the airflow necessary to keep your system running smoothly and efficiently. Lack of sufficient airflow can prevent the furnace from turning on and eventually that buildup can even become a fire hazard. Check the filter every 30 days by holding it up to a light source. If no or minimal light passes through, clean or replace it immediately. Filters need to be replaced every 30 to 90 days or according to the manufacturer’s recommendations.
2. Check the furnace switch
Switches can inadvertently be turned off. If that is the case, simply flip the switch back on. If that is not the issue, check that power is turned on at the breaker box or fuse box.
3. Check the electrical panel/circuit breaker
Make sure the HVAC breaker is on. If the breakers aren’t labeled, look for one that is in the opposite position of the rest. To reset the breaker, flip the switch all the way off and then back on. If you have a fuse box, look for the fuse that is melted or discolored. Replace it with the same size fuse. Turn the furnace switch on to see if power is restored to the furnace.
4. Look for a code
Furnaces manufactured after 1990 have a small window that flashes a light in a certain sequence. That code corresponds to a specific problem. Flip the furnace switch off and back on and note the sequence of the flashing light. A key that shows the meaning of the code can be found inside one of the access panel doors. This may not be an issue you can correct, but it is useful information to provide to your HVAC technician.
5. Check the furnace flame
A healthy furnace flame is blue and may have a yellowish tip. This indicates that the fuel is burning safely and efficiently. A flame that is any other color (red, yellow, purple, green) indicates a problem that should be addressed by a professional right away.
6. Check the pilot light and gas valve
If the flame is out completely, it needs to be relit. Turn off the gas for 10 to 15 minutes prior to relighting. Consult your owner’s manual and follow the instructions. Do not proceed if there is any lingering gas smell. That smell could indicate a leak. In that case, follow standard safety precautions — evacuate the home and call the gas company and fire department from a safe distance.
7. Secure the front panel
Many furnaces will not operate if the front panel is not completely closed.
8. Clear the area around vents and registers
Blocked vents and registers affect comfort and can result in duct leaks as well as HVAC breakdowns. All vents and registers should be fully open and unblocked, even those in unused rooms. Remove anything that is restricting airflow, such as rugs, furniture or other objects.
9. Check the thermostat and battery
Make sure the thermostat is set to “heat.” Test it by setting the temperature 5 or more degrees higher than the current room temperature. This should trigger the furnace to turn on. If it doesn’t, check the batteries and replace them if necessary. Electromechanical thermostats may need a gentle dusting with a soft brush on the inside. Make sure your thermostat is located properly, away from sunlight, lamps or other heat sources or drafts.
10. Schedule maintenance
Annual maintenance is the best way to ensure that your furnace will run properly and efficiently throughout the winter. Schedule your maintenance appointment before the cold weather hits when technicians are not as busy. Proper maintenance saves money and inconvenience over the life of the furnace and is even required by some manufacturers to keep the warranty in force.
Contact Rheem Pro Partners for all your HVAC needs. We proudly serve homes throughout Colorado and Wyoming.
The location of the thermostat for your home’s HVAC system impacts the way the system functions. Having the thermostat in the wrong place can be the cause of cold or hot spots as well as high utility bills.
Poor locations include areas with temperature extremes that can affect the thermostat’s operation. Make sure the thermostat is located away from drafty windows and doors or fans that can give an incorrect low temperature reading. Similarly, direct sunlight, lamps, air vents, space heaters, televisions and other appliances that generate heat can raise the temperature in the immediate vicinity of the thermostat and cause readings that are too high. Either way, these can cause the thermostat to turn the furnace on or off prematurely, which can decrease the comfort level of the entire home or in specific rooms. Running the furnace unnecessarily will also increase your energy bills.
What is the ideal location for a thermostat?
Exterior walls are often hotter or colder than the rest of the home and experience temperature fluctuations throughout the day that are not evident inside the home. They are also more likely to have doors or windows that let in drafts which will impact the function of the device. Interior walls remain a more consistent temperature and are a better representation of the overall temperature of the home.
Well-used, central location
If the thermostat is in a little or never used room or hallway, the furnace or air conditioner will turn on or off based on the temperature of that area rather than where you spend the majority of your time. This can result in the rooms you occupy being too warm or too cold.
In addition to being away from windows, doors and anything that can affect the temperature directly around the thermostat, make sure there is nothing obstructing the airflow around the device in order to get the most consistent and accurate reading.
In range of Wi-Fi
Smart thermostats require a steady internet connection, so make sure yours is placed in a location with good access to Wi-Fi.
52 to 60 inches above the floor
This represents a good midpoint to gather temperature data. Because heat rises, placement lower than 52 inches can result in readings that are too low, while higher than 60 inches can give a reading that is too high. Similarly, the thermostat should not be on the top level, which may be hotter than the rest of the home, or on a lower level which may be colder.
Questions about the best thermostat for your home and where to place it? Contact the experts at Rheem Pro Partners today. We proudly serve homes throughout Colorado and Wyoming.
Having a furnace that is functional, energy-efficient and safe brings peace of mind. The best time to get your furnace ready for winter, therefore, is before you need it. Avoid unpleasant surprises by taking some simple steps so that when that first cold snap hits, you can simply enjoy being warm and cozy.
1. Schedule annual maintenance in the fall.
Regular maintenance is the best way to avoid inconvenient and costly breakdowns or repairs. Skipping annual service may even void the manufacturer’s warranty. Scheduling a maintenance appointment in the fall makes good sense because technicians aren’t as busy so it’s easier to get an appointment that fits with your schedule.
2. Change your furnace filter.
Dirty air filters are the main culprit in furnace issues. A simple, inexpensive way to protect your system and potentially extend its life is to ensure that your furnace filter is clean. Check the filter every 30 days and clean or replace it every 30 to 90 days, depending on how quickly it gets clogged.
3. Switch the thermostat from cooling to heating
Test your furnace before you need it to confirm that it is working correctly. This is simple to do by switching the thermostat to heating to see if the furnace kicks on.
4. Check that the furnace burners are free of dust and debris
Dust and debris accumulate on the furnace burners during the warmer months when the furnace is not in use. Clean the burners before winter and check for any misalignment or rust.
5. Test the thermostat
Check the batteries and make sure your furnace responds when you adjust the thermostat. Consider getting a programmable thermostat to allow you to conveniently adjust the temperature to save money and energy when you are sleeping or away from home.
6. Uncover all heating vents
Check all heating vents to make sure they are open and clear of any obstructions, such as rugs or furniture.
7. Clean your air ducts
If you find your air filters get dirty quickly, consider having your air ducts professionally cleaned. This can also be beneficial for anyone in the home who has severe allergies or respiratory issues, or for those with compromised immune systems. Cleaning your air ducts is also a good idea following a remodeling project.
8. Inspect the chimney and carbon monoxide detectors
Check the chimney for carbon buildup or other debris (including small animals that may have found there way in.) Use this time to test or replace carbon monoxide detectors as well.
9. Test the igniter switch
Newer systems have igniter switches instead of pilot lights. Test the switch to make sure it lights properly. If not, check the breaker. If that does not solve the problem, call a professional.
10. Consider getting a new furnace if yours is more than 20 years old
Age is only one factor that should be considered when making the decision to get a new furnace. If you find that your current older system is breaking down more frequently, it is likely time to invest in a new one. Keep in mind that newer models are far more energy efficient, often come with rebates or tax credits, and will substantially lower your monthly energy costs.
Rheem Pro Partners is here to help with all your furnace and HVAC needs. Contact us today in Colorado and Wyoming.
An annual furnace tune-up may seem like an unnecessary expense. However, when considering the costs associated with a new furnace, high monthly energy bills and unexpected or emergency repairs, the relatively low cost of furnace maintenance becomes much more reasonable.
Make sure the tune-up you are getting is thorough and, at a minimum, consists of these of basic steps:
The technician is trained to spot signs of trouble such as cracks, excessive wear and tear, corrosion and leaks, and will also check the air filter and make sure there is proper ventilation. Identifying an issue early can mean the difference between a minor repair or expensive one following a breakdown.
Testing for leaks and fumes.
Equipment that is damaged, broken or poorly vented can create safety hazards including carbon monoxide poisoning. The inspection should include the furnace exhaust outlet in the chimney or direct vent pipe section to check for broken components and cracks and also include the fuel pressure, airflow and the pilot or ignition.
Checking the burners for proper ignition
Safe and efficient operation also requires clean burners with proper ignition. The technician will make sure that the burners are free of dust and debris that can build up over the summer months and that the flame is burning consistently and cleanly.
This should include the outdoor unit, blower, fan blades and drain line which get dusty and dirty over time as well as the indoor components.
Lubricating motor parts
A special lubricant is applied every few years to prevent the motor parts from drying out and becoming damaged.
Replacing the air filter
Starting the season with a new air filter, and then replacing it every 30 to 90 days as needed, is a crucial step in keeping your furnace running smoothly for years.
Testing carbon monoxide detector
Your annual fall maintenance appointment is the perfect time to test the carbon monoxide detector and should be on your technician’s checklist.
Any necessary adjustments
The technician will make any necessary adjustments to return your system to proper specifications for efficient and trouble-free operation throughout the winter.
A written analysis including professional maintenance recommendations for the year should be part of the annual inspection and service.
What you should expect after a furnace tune-up?
The tune-up itself can improve the function and efficiency of your furnace, which translates into fewer repairs, no unexpected breakdowns, lower energy costs and a longer life for your system.
Rheem Pro Partners are your local HVAC experts. Contact us today for all your heating and cooling needs throughout Colorado and Wyoming.
Energy bills account for a significant portion of a home’s expenses, and as much as half of that is for the home’s heating, ventilation and cooling system. It is no surprise, therefore, that energy efficiency is a major concern for many homeowners. Here are several simple ways to make your HVAC more efficient and save money.
1. Seal heating and cooling ducts
Forced-air furnaces and air conditioners use air ducts to move heated or cooled air throughout the home as well as to draw air back into the system. Over time, they can develop leaks or if they were incorrectly installed they may have gaps that allow air to escape. This makes the HVAC work harder to maintain the proper temperature in the home and increases your utility bills. Sealing and insulating ducts can greatly improve efficiency (by as much as 20% according to energystar.gov). Start by sealing the seams of the ducts running through crawl spaces, the attic, and an unheated basement or garage. Then wrap them in insulation and do the same for other ducts that you can access.
2. Change the air filter
Regularly changing the air filter is a simple and economical way to ensure that your HVAC maintains its efficiency and continues to run smoothly between annual tune-ups. Check the air filter every 30 days and replace every 30 to 90 days as needed or according to the manufacturer’s recommendation. Failing to do so can lead to unnecessary repairs and shorten the life of your system.
3. Get a programmable thermostat
A programmable thermostat is an easy way to reduce your energy use when you are not at home and prolong the life and health of your equipment. The thermostat adjusts the temperature for greater efficiency and cost savings when no one is home and automatically readjusts to more comfortable levels when you return home.
4. Eliminate drafts
Drafts can impact your energy costs year round. Check the weather seals around doors and windows and seal any cracks to prevent loss of heat in the winter and loss of cooled air in the summer.
5. Add insulation
Insufficient insulation can also cause your HVAC to work harder in order to maintain a comfortable temperature, raising your energy bills. An energy auditor or insulation professional can help you determine your home’s insulation levels.
6. Use curtains and blinds
Window coverings can help keep heat in during the winter and out during the summer, and give your HVAC equipment a boost as well. Open blinds and curtains to let sun in during the winter to help warm up rooms and keep them closed in summer to help rooms stay cooler. Curtains offer an extra layer of insulation between the glass and your home’s interior.
7. Make the most of passive solar
The way a home is oriented and where the windows are placed play a big part in how much energy a home will use for heating and cooling by maximizing sunlight in cooler climates and minimizing it in warmer climates.
8. Regularly schedule maintenance
Having your furnace checked in the fall and your air conditioner checked in the spring will help ensure that there are no unpleasant surprises when you need your equipment to work. HVAC technicians are trained to spot problems while they are still small and easy to repair. They make sure your equipment is operating safely as well as efficiently, and make any necessary adjustments. Annual maintenance is required for the warranty by some manufacturers.
9. Make sure your equipment is sized and installed properly
Bigger is not always better and smaller is not always less expensive. If your energy bills are high and your comfort level is not what it should be, it is possible that your system is too big or too small for your home or that it was improperly installed.
10. Upgrade your HVAC and Choose ENERGY STAR
Technology in this industry is constantly improving. If your system is more than 15 to 20 years old, replacing it with a new ENERGY STAR model can greatly improve both energy efficiency and comfort. While a new system is an investment, the savings on monthly energy bills and repairs can greatly offset that initial cost over the life of the system. ENERGY STAR models often qualify for rebates and tax credits.
Rheem Pro Partners can help you improve the energy efficiency of your home’s HVAC. Contact us today in Colorado and Wyoming.
HVAC systems can be costly to purchase and to repair. If you are in a desperate situation, you may feel especially vulnerable and concerned that you are getting your money’s worth from a contractor. Be informed and stay alert to avoid common HVAC repair scams with these helpful tips.
1. Get a written estimate for repairs
Getting an estimate in writing is always a smart practice so that you know what to expect and can question any additional or excessive charges later on.
2. Get a second opinion
Whether you are purchasing a new system or getting major repairs on your current system, it pays to get a second opinion. Legitimate companies want to help consumers avoid scammers.
3. Request the broken part
If the contractor says a part needs to be replaced, ask for the broken part. If you’re not sure the replacement was necessary, you can bring it to a certified HVAC repair company for a second opinion. And never buy used parts.
4. Avoid “free” or frequent tune-ups
Companies that advertise free tune-ups are often trying to entice customers to purchase unnecessary services following the “free” inspection. It may sound like a good deal at first, but could end up costing much more for work you don’t even need. Similarly, do not pay for tune-ups more than once a year. An annual tune-up is all that is necessary to maintain your warranty and keep your equipment in good shape.
5. Beware of low, limited-time offers
Contractors that advertise “buy now and save,” may just be planning to price-gouge you when they return to fix the unit a second time.
6. Don’t pay upfront
Contractors often ask for a down payment to begin work, with the final payment due once the work is completed. Beware of contractors who ask for the full amount up front. Once you’ve paid, you have little recourse if they do a poor job, or if they disappear altogether.
7. Be sure your new system is sized and installed correctly
Ask for the calculations used to determine the load and size of the unit and compare two or three bids. An incorrectly sized unit will not work properly. It will cost more to run, wear out sooner and likely have difficulty maintaining a comfortable temperature throughout your home.
8. Research the contractor – make sure he or she is certified on your equipment
Before agreeing to any work, do your homework. Make sure the contractor you hire is certified and insured. If possible, get referrals from people you trust who can vouch for the company, or ask for references and follow up. Also make sure the contractor actually works for the company he claims to be representing.